Shipping policy

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SHIPPING POLICY
Last Updated: 15 May 2026
Thank you for shopping with Core&Glow. This Shipping Policy outlines our delivery procedures, timelines, and costs to ensure a smooth transaction.
1. Processing Times
All orders are processed and prepared for dispatch quickly to minimize waiting times.
  • Standard Processing: Orders are processed within 1 to 2 business days.
  • Exclusions: Orders are not processed, shipped, or delivered on weekends or public holidays.
  • High Volume Periods: Processing times may extend slightly during peak shopping seasons or product launches.
2. Shipping Rates and Delivery Estimates
Shipping charges and estimated delivery windows are calculated and displayed clearly at checkout.
  • Standard Delivery: Delivery takes 3 to 5 business days from the date of dispatch.
  • Express Delivery: Delivery takes 1 to 2 business days from the date of dispatch.
  • Free Shipping: Standard shipping is free for all orders that meet the minimum spend threshold displayed on our website header.
3. Shipment Confirmation and Tracking
You will receive notification as soon as your order leaves our warehouse.
  • Tracking Email: A shipment confirmation email containing your tracking number will be sent once your order dispatches.
  • Activation Window: The tracking link becomes active and trackable within 24 hours of generation.
4. Customs, Duties, and Taxes
Core&Glow ensures clear financial pricing at the point of purchase.
  • Domestic Orders: All applicable domestic taxes are calculated and included in your final checkout total.
  • International Orders: The recipient is responsible for any customs fees, import duties, or local taxes levied by the destination country upon arrival.
5. Damages and Lost Shipments
We take great care in packaging your items securely to prevent transport issues.
  • Damaged Items: If your order arrives damaged, contact our support team immediately to arrange an inspection and replacement.
  • Evidence Required: Please retain all packaging materials and damaged goods to assist us with the courier claim process.